Welcome to Clothio.
At Clothio, we are committed to delivering your orders safely, efficiently, and on time while ensuring a smooth and premium shopping experience for every customer.
Order Processing
- All orders are processed within 24–48 hours after successful order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Processing times may increase slightly during launches, festive sales, or promotional events.
Once dispatched, tracking details will be shared via SMS, WhatsApp, or email.
Shipping Coverage
Currently, Clothio ships across India.
International shipping may be introduced in the future.
Shipping Charges
- Free Shipping on Prepaid Orders
- Free Shipping on Cash on Delivery (COD) Orders
No hidden shipping charges are added during checkout.
Estimated Delivery Timeline
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–8 business days
- Remote Locations: 7–10 business days
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Cash On Delivery (COD)
Cash on Delivery is available across India.
Customers must provide accurate contact information to avoid delays.
- Decline COD orders in certain regions
- Cancel suspicious or unverifiable COD orders
- Contact customers for order verification when required
Order Tracking
Tracking details will be shared through:
Delivery Delays
Delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier disruptions
- Government restrictions
- High order volumes
Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate shipping details.
Clothio is not responsible for delays caused by:
- Incorrect shipping address
- Incomplete address details
- Incorrect phone number
- Customer unavailability
Re-shipping charges may apply if the order is returned.
Damaged or Tampered Packages
If the package appears damaged, opened, tampered with, or leaking, please do not accept it if possible.
Contact support immediately with photos/videos.
Partial Deliveries
Products from the same order may occasionally be shipped separately depending on availability.
Shipping Restrictions
- Refuse shipments to certain locations
- Hold or cancel high-risk orders
- Delay shipment for verification if required
Customer Support
Email: clothi.info@gmail.com
Phone: 9319646969
Working Hours: Monday – Sunday, 10:00 AM – 7:00 PM IST
Thank you for shopping with Clothio.
We appreciate your trust and look forward to delivering a premium fashion experience to your doorstep.
