Shipping policy

At CLOTHIO, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy to understand how and when your order will arrive.

1. Shipping Partner

We ship all orders through our trusted logistics partner:
Delhivery

2. Delivery Time

Our standard delivery timeline is:

📦 5–7 business working days
(excluding Delhivery company holidays, Sundays, and national holidays)

Please note:

  • Orders placed after 3 PM will be processed the next working day.

  • Delivery timelines may vary depending on your pincode and location.

3. Order Processing

  • All orders are processed within 24–48 working hours.

  • Once your order is shipped, you will receive tracking details via SMS/Email/WhatsApp.

4. Tracking Your Order

After dispatch, you can track your order using the tracking link provided.
Delays may occur due to:

  • Weather conditions

  • Courier restrictions

  • Local disruptions

  • High-volume seasons

We will assist you in case of any unexpected delays.

5. Shipping Charges

Shipping charges (if any) will be displayed at checkout.
Free shipping may apply during promotions or on minimum order value.

6. Delivery Attempts

Delhivery will make 2–3 delivery attempts.
If the customer is unreachable/unavailable, the parcel may be marked as RTS (Return To Sender).

Re-shipping charges will apply for second attempts.

7. Incorrect Address / Incomplete Information

Please ensure your address, pincode, and phone number are accurate.
CLOTHIO is not responsible for delays caused by:

  • Incorrect or incomplete addresses

  • Wrong phone numbers

  • Customer unavailability

We will attempt to assist but a re-shipment fee may be applicable.

8. International Shipping

Currently, we do not offer international shipping.

9. Need Help?

For any shipping-related queries:

📧 clothio.info@gmail.com
📞 +91 93196 46969